Sigma Physiotherapy Ltd Privacy Policy

Our contact details

Name: Sigma Physiotherapy Ltd

Address: 48 Wayland Road, Sheffield, S11 8YE

Phone Number: 07399857404

Email: kateyeoman@sigmaphysiotherapy.co.uk

The type of personal information we collect

We currently collect and process the following information:

Name
Address
Email address
Telephone number
DOB
Medical history

How we get the personal information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To form a contract for the service you are purchasing
To get in touch with you to provide information about our services or to form part of the service that you have bought
To understand your medical history so we are better able to help you

We also receive personal information indirectly, from the following sources in the following scenarios:

Your GP. We may need to contact GP for certain information about any conditions you present to us.
If you have a Carer, it is helpful to receive information from them about the problems you encounter.
If you have a Power of Attorney that helps you make decisions or makes decisions on your behalf, we will consult with them to enable us to give you the best care possible.

We use the information that you have given us in order to understand your medical conditions and history, so we are better able to help you. We also use the information you have given us to stay in contact with you.

We may share this information with your GP, Carer or Power of Attorney if we feel it will help you to get better. We will not share this information with anyone else unless a child is being abused or a life at risk.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by emailing us at kateyeoman@sigmaphysiotherapy.co.uk

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored on:

Acuity Scheduling
Facebook
Xero
iCloud.com
One drive

We suggest that you make sure you are happy with the Privacy Policies of the above companies. We do not assume responsibility for the manner of use or misuse of information made available by you on these other websites. We advise you do not provide personal information without assuring yourself of their Privacy Policy Statements.

Payments

Payments for our On Premises services are taken through a card machine either when you are in clinic or prior to your first appointment on the phone. When we take your payment details over the phone, we do not keep or store them. When payments are taken in clinic, we are not exposed to, nor do we store any of your financial information.

Retention

We keep all information that we collect about a patient for 8 years. We will then dispose your information by deleting the digital files we have stored.

We put small files (known as cookies) onto your computer to collect information about how you browse the site.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at kateyeoman@sigmaphysiotherapy.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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